Contact Us
You can reach the Top Sweeps Casinos editorial team at [email protected]. We read every message and aim to reply within two business days. This page explains what we can help with, what has to go to the sweepstakes operator instead, and what to include so we can actually be useful on the first reply.
What to send us — and what to send elsewhere
We are an independent comparison site covering social and sweepstakes casinos in the US. We do not run any gaming platform, hold your account, process coin purchases or approve prize redemptions. That distinction decides where your message should go.
| Your question | Best place to ask |
|---|---|
| A correction to one of our reviews or rankings | Email us with the page name and what looks wrong |
| Which states an operator currently accepts | Check the operator's official rules first, then email us if our page disagrees |
| A stuck or pending prize redemption | The operator's own support and complaints process |
| Missing Gold Coins or Sweeps Coins after a purchase | The operator's support team — they hold the account records |
| Identity verification (KYC) documents | The operator only. Never send ID to us |
| Self-exclusion or a gambling concern | The operator, plus the support services on our responsible gambling page |
| Partnership, media or advertising enquiries | Email us with "Commercial" in the subject line |
How we make money, stated plainly
Some links on this site are commercial. If you sign up with a brand through us, we may earn a commission. That arrangement does not buy a position in our rankings and it does not change what we write about a platform's limitations. We say this here because readers who contact us deserve to know the commercial footing before they weigh our advice.
Reporting a problem with a platform we list
Reader reports are one of the main reasons our pages change. If something has gone wrong, we can't force an operator's hand, but we can research the complaint, ask the brand for its side, and update or demote a listing if the pattern holds. Include as much of the following as you can:
- The platform name and the date the issue started.
- What you expected — for example, a redemption threshold you believed you had met.
- What the operator's support told you, and how long the ticket has been open.
- Screenshots with your account number, ID images and any personal details removed.
- Your state, since eligibility and redemption rules differ from one state to the next.
We never publish a reader's name or contact details, and we don't pass your message to the operator without asking you first.
Questions we get most from readers, and the short answers
"Can you speed up my redemption?"
No. Redemption processing sits entirely with the operator. Most platforms require identity verification before a first prize redemption, apply a minimum Sweeps Coins threshold, and impose a playthrough condition on promotional coins before they become redeemable. Timings vary by brand and by payout route, and advertised speeds are not the same as guaranteed ones. Ask the operator for a status on your verification file first — that is where most delays sit.
"Is this site legal in my state?"
We can point you to the official rules and note what an operator publishes about excluded states, but we can't tell you a platform is legal for you to use. Availability varies by state, several states restrict or have acted against sweepstakes operators, and some brands simply choose not to serve certain states based on their own legal risk assessment. The rules change often. Check the operator's terms and your own state's position, and speak to a qualified professional if you need certainty.
"Do I have to buy coins?"
Generally not. A legitimate promotional sweepstakes offers a no-purchase-necessary route — typically daily free coin drops, login rewards and a mail-in alternative method of entry set out in the official rules. Purchases buy Gold Coins for play only; Sweeps Coins arrive as a promotional bonus alongside them. If a platform tells you buying is the only way to enter a sweepstake, that is worth emailing us about.
"Will I owe tax on a prize?"
Possibly. Prize redemptions can be taxable under federal and state rules. Keep your own records of redemptions and consult official guidance or a tax professional. We can't advise on your return.
Verifying an offer before you write to us
Most correction emails we receive are about welcome offers that read differently on the operator's site. Promotional bundles change without notice, and headline coin figures usually depend on the size of a first purchase, on state eligibility and on age. As of our last review date, these are the headline bundles for the brands we rank highest — always confirm the current version and its conditions in the operator's official rules before signing up.
| Platform | Headline welcome offer | Editorial rating |
|---|---|---|
| Spinblitz | 100 Million Gold Coins with the BLITZ JACKPOT | 10.0 |
| Lone Star | Up to 500k GC & 105 Free SC | 9.9 |
| Casino.Click | 150 extra coins & 10 free spins | 9.9 |
| SplashCoins | 200% welcome offer | 9.6 |
| Free Spins | 950,000 GC + 75 SC + 20 free spins on Gorilla Slot | 9.5 |
| Lucky.me | 40,000 GC & 40 free SC welcome bundle | 9.5 |
| Crown Coins | 150% welcome bonus | 9.5 |
| Crash Duel | 200,000 GC + 100 free SC | 9.3 |
| Spree | 25,000 GC welcome offer | 9.1 |
| Mr Goodwin | 125,000 free coins on sign-up | 9.1 |
These are our editorial scores, not customer review averages, and they reflect the criteria below rather than any outcome you should expect from play.
Spinblitz
Spinblitz sits at the top of our list mainly because its entry route is the least demanding: the headline Gold Coin bundle is large enough that a new account can explore the slot library for some time without buying anything, and the free coin cadence is frequent rather than a one-off. The BLITZ JACKPOT element is tied to a specific promotional structure, so read how it qualifies before you count on it. The limitation worth flagging: an enormous Gold Coin figure has no redemption value at all — only Sweeps Coins do — and headline GC totals are an easy thing to misread. If you contact us because the promotion looked bigger than it behaved, this is usually why.
Lone Star
Lone Star is here because the offer is stated in both currencies — GC for play and a defined SC figure — which makes it easier to judge what is actually redeemable. The "up to" on the 500k GC matters: the top of that range is tied to purchase tiers, and the 105 free SC carries the usual promotional playthrough before redemption. Against it, the offer's structure takes more reading than most, and state availability shifts; confirm your state is on the eligible list before you set up an account.
Casino.Click
Casino.Click earns its place on the modesty of its entry offer rather than the size of it. 150 extra coins plus 10 free spins is small next to the headline bundles above, but it attaches to a narrow, clearly named promotion, which tends to mean fewer conditions to untangle. The trade-off is obvious: casual players chasing a large opening balance will find this thin, and free spins are usually locked to specific titles. Check which game the spins apply to and whether anything won on them converts to Sweeps Coins or stays as Gold Coins.
What you're choosing between on these platforms
Every brand we list runs the same dual-currency model, so the real differences are in the catalog and the redemption rules. Libraries typically break into slots — including progressive jackpot titles — plus table-style games such as blackjack and roulette variants, live dealer rooms on some platforms, and fast-round crash and instant-win games. RTP and volatility are set by the game provider, not the sweepstakes brand, so two sites carrying the same studio's slot are offering the same math. Several of these operators also run adjacent product lines under the same account: social-only play with no redeemable currency, seasonal tournaments and leaderboards, and loyalty tiers that change the rate of free coin drops. Those sit outside the sweepstakes promotion itself and don't produce redeemable Sweeps Coins unless the rules say so.
Money in and money out
Buying Gold Coins is optional and never required to enter a sweepstake. Where purchases are supported, US platforms commonly accept debit cards, ACH bank transfers and online payment services, with some offering gift-card style options; availability differs by operator and by state, so treat the checkout page as the authority. Outgoing prize redemptions usually run to a bank account and are subject to a minimum SC threshold, completed identity verification, per-request or per-period limits, and processing times the operator sets. Expect promotional coins to carry playthrough conditions and, on many platforms, expiration dates. If a redemption route or fee on one of our pages doesn't match what you're seeing, that's a correction we want.
Who can take part
These platforms are for adults only. Most operators set a minimum of 18, and some require 21 either everywhere or in particular states. Accounts are US-only, geolocation checks apply, and operators publish their own excluded-state lists, which change. There is no single national regulator for this model — it sits under state sweepstakes and consumer protection law rather than a gaming license, which is one of the clearest differences from a regulated online casino. We don't confirm any operator's licensing or registration status; read the official rules and the terms that govern use of this site, and check your state's current position yourself.
How our rankings are put together
We research published terms, official rules, state eligibility lists, stated redemption minimums and processing conditions, then weigh clarity of the offer against how restrictive its conditions are. We do not play on these platforms and we make no claim to have tested payouts. Commission never moves a brand up the list. More on our approach is on our about page, and our last full fact-check date appears at the top of each review.
Before you hit send
Put the platform name in the subject line, tell us your state, and leave out any account credentials, ID scans or card details — we will never ask for them, and any message that does is not from us. If your message is urgent and concerns your own play, the operator's support channel and the problem gambling services listed on our responsible play page will get you further, faster, than we can. Everything else: [email protected], and we'll come back to you.